Refund Policy

Refund & Returns Policy – Customized Orders

Thank you for shopping with Thoughtful Treats.

Because our customized and made to order, we have a specific policy for returns and refunds.

1. Customized Products – General Rule

• All customized items are generally non‑refundable.

• We do not accept returns or refunds if you:

  • change your mind after ordering,

  • choose the wrong size, or

  • do not like the design after receiving it.

2. When You Can Get a Refund or Replacement

We will offer a refund or free replacement if:

• The product arrives damaged or defective.

• There is a printing error (wrong design, spelling mistake not in your original text, poor print quality, etc.).

In these cases, we may ask for clear photos of:

• The damaged/defective area, and

• The full T‑shirt/item, including the print.

3. Time Limit to Contact Us

• Please contact us within 7 days of deliveryif there is any issue with your order.

• After 7 days, we may not be able to offer a refund or replacement.

4. What Is Not Covered

We cannot offer refunds or replacements for:

• Wrong size chosen by the customer (please check the size chart before ordering).

• Normal wear and tear or damage caused by improper washing (very hot water, harsh detergents, bleach, scrubbing the print, etc.).

• Colour changes or damage caused if washing instructions were not followed.

• Small colour differences between product photos and the actual T‑shirt (due to screen/monitor differences).

5. Refund Method

• If your refund is approved, it will be processed to your original payment method.

• Please allow a few business days(depending on your bank or payment provider) for the amount to appear in your account.

6. How to Contact Us

If you have an issue with your order, please contact us with:

• Your order number

• Your name and contact details

• A short description of the problem

• Photos of the T‑shirt/ Customized items and the issue

You can reach us on WhatsApp at: +1 248‑500‑2648.

Terms & Conditions